Store Help & FAQ
Made for the Anomaly Crew. Here’s what to know before ordering—and how to reach us if something needs attention.
Email store support · Back to the shop
Returns, refunds & order changes
Made for the Anomaly Crew
Our merchandise is made to order and fulfilled by Printful. Please check the product description, size guide, colour, and delivery address before completing your purchase.
Something arrived wrong?
If your item arrives damaged, defective, incorrectly printed, or different from what you ordered, email thecommonanomalypodcast@gmail.com. Include your order number, a short description, and clear photos of the item and the problem. Keep the packaging until we have reviewed the issue.
Please contact us within 14 days of delivery so we have time to investigate and submit a fulfillment claim. Our fulfillment partner generally requires quality claims within 30 days of delivery. If more time has passed, please still contact us; this requested reporting window does not limit your rights under applicable consumer law.
For confirmed production or fulfillment errors, we will arrange a replacement at no additional cost or an appropriate refund. Please contact us before sending anything back; we will explain any necessary next steps.
Size changes and changes of mind
Because each item is produced for your order, we do not ordinarily offer returns or exchanges for a change of mind, a size or colour selected incorrectly, or a preference for a different design. This does not affect remedies for faulty or incorrectly supplied items, or any rights provided by applicable law.
Can I change or cancel an order?
Email us immediately with your order number and the requested change. We will check whether it is still possible. Production can begin quickly, so we cannot guarantee changes or cancellations. Once fulfillment begins, ordinary change-of-mind cancellations are generally unavailable. Any statutory cancellation rights remain unaffected.
Missing or returned packages
If your delivery estimate has passed, contact us promptly with your order number and tracking details. For potentially lost packages, please contact us within 14 days of the estimated delivery date where possible; Printful generally requires a claim within 30 days of that date. A short carrier delay does not necessarily mean the parcel is lost.
Please check your delivery address carefully. If a package is returned because of an incorrect address, refusal, or failure to collect it, additional shipping charges may apply. We will explain any available reshipping options and costs before proceeding. If the mistake was ours, we will work to correct it at no additional cost to you.
Refunds
We will email you when a refund is approved and processed through our store. Refunds are issued to the original payment method where supported. Your payment provider determines when the credit appears; we will help investigate if it does not arrive. You do not need a Printful account to receive help or a refund from us.
Your consumer rights
Nothing in this policy excludes or limits any rights or remedies you have under applicable consumer protection law.
Customer support
Need a hand?
Email thecommonanomalypodcast@gmail.com with the subject Store Support — [your order number].
Please include the name and email used at checkout, your order number, and a brief description of what you need. Attach photos if there is a product problem. Never send your full card number, security code, or account password.
We are a small, independently run podcast. We aim to reply within two business days, excluding weekends and holidays. An acknowledgment does not confirm that an order change or cancellation has been completed; we will confirm the outcome separately.
We are your first point of contact for purchases from this store. We will coordinate with Printful or the carrier when needed, so you do not have to chase down our fulfillment partner.
Store FAQ
Where do you ship?
We currently accept orders for delivery to Canada and the United States. Availability depends on the product and destination accepted at checkout.
Who makes and ships the merchandise?
We create the designs; Printful produces and ships the merchandise for us. Items are made after you order, rather than held as finished stock by the podcast.
How long will my order take?
Production and shipping are separate stages. Printful currently estimates that most orders take 2–5 business days to produce, with shipping time added afterward. Timing varies with the item, destination, availability, and seasonal demand. Estimates are not guaranteed arrival dates. If you need an item for a particular occasion, contact us before ordering.
Why are there multiple shipping charges or order numbers?
Different products can ship separately. Our checkout may show separate shipping charges and create separate order numbers for the tee and each mug type. Review the complete shipping total before paying. Packages may arrive on different days.
Will I receive tracking?
We will send shipment details to the email address used at checkout when they become available. Separate packages may have separate tracking numbers. Contact us if you cannot find your confirmation or shipment email.
What currency are the prices in?
Our base prices are in Canadian dollars. Checkout may offer payment in another currency. Review the selected currency, conversion information, shipping, and final total before paying. Your card provider may apply its own foreign-currency fees.
Could there be customs or import charges?
Orders may be fulfilled outside your country. Any duties, import taxes, or carrier clearance fees assessed on delivery are the customer's responsibility unless explicitly included or otherwise required by law. These are separate from our shipping charge. We cannot guarantee that an order will be produced domestically or that no border charges will apply.
How do I choose my tee size?
Use the size guide on the product page and compare its measurements with a shirt you already own. Please check before ordering; our usual policy does not cover exchanges for an incorrectly selected size.
Will the finished item look exactly like the preview?
Product images illustrate the design and placement. Screen settings, garment size, and the printing process can cause small differences in appearance. If something appears defective or materially different from the description, please contact us with photos.
How should I care for my purchase?
Follow the care instructions on the product page and any label supplied with the item. Mug care can differ by material and finish, so do not assume every mug is dishwasher- or microwave-safe.
Something is wrong with my order. What should I do?
Email thecommonanomalypodcast@gmail.com with your order number and details. Our Returns, Refunds & Order Changes policy above explains what to include and when to contact us.